Welcome to Alona Craft.
By accessing and using this website, you agree to the terms outlined below. These terms are designed to ensure a clear, safe, and transparent experience for all users.
Every Alona Craft product is handcrafted in South Africa. As a result, slight variations in colour, finish, size and detailing are part of the unique character of each item and should not be regarded as defects.
While we make every effort to keep our website accurate and up to date, product availability may change without prior notice.
All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
Payments are processed securely through PayFast by Network, one of South Africa’s leading online payment gateways. Alona Craft does not collect or store your credit card information.
By placing an order, you agree to the PayFast Terms and Conditions and Privacy Policy:
Orders are processed once payment has been successfully confirmed.
Alona Craft reserves the right to decline or cancel an order due to stock availability, pricing errors or suspected fraudulent activity. Should this occur, any payment received will be refunded where applicable.
We currently deliver throughout South Africa.
Delivery times are estimates and may vary depending on location, order volume and courier schedules. Customers will receive confirmation once their order has been processed and dispatched.
We respect your privacy and collect only the information required to process your order and provide customer support.
Personal information is handled in accordance with South Africa’s Protection of Personal Information Act (POPIA).
All content on this website—including photographs, product descriptions, logos, graphics and branding—remains the property of Alona Craft and may not be copied or reproduced without written permission.
At Alona Craft, every item is handcrafted or carefully selected with great attention to quality and authenticity. For this reason, all sales are final, and we do not offer refunds or exchanges for change of mind.
Please ensure you review your order carefully before completing your purchase.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order by emailing info@alonacraft.com (or your preferred email address).
Please include:
We will review your claim and, where appropriate, arrange a replacement or another suitable resolution.
Orders cannot be cancelled once they have been processed or dispatched.
If you have any questions regarding these Terms of Use, please contact us:
Alona Craft
Johannesburg, Gauteng, South Africa